"Update: The customer service was 6 out of 5 stars. They were responsive, and really REALLY worked to make this right. I left off 1 star for the general early frustration to begin with and the fact that the reissue had the same lines.

Previous Review:
I've had the Aurora 2.0 for less than 48 hours, and its been one thing after another. This review has taken several days to post, so I tried to crop and reduce image quality (hopefully you can still see what I mean).
- I was aware to be careful of clothes that can dye the doll, but this doll managed to leech color from a 5 year old couch (see pictures) in the first 8ish minutes of unboxing, just from setting the new doll on it for a few minutes.
- See the photo of breasts. You can clearly see the molding lines down each one, just on the inside of it. Again, I was lead to believe this was a higher quality for 800$ (720+ company care equipment like cleaner plunger, lube, and powder). Only upside is I can still return the care equipment.
- This doll clocks in weighing 48lbs, but spec says it should weigh 54lbs. Given how heavy it already is, I am not sure I care, but I am wondering if this plus what you see on the breasts is an indication of lower quality.

I contacted customer service to inquire about either a cleaning method (while annoying, I assume the couch would fall squarely under my fault) or a replacement. They kindly offered a repair kit and asked for pictures, but generally had the same advice (soap and water), which is unhelpful for discolored rubber. I may try some online suggestions but again, its been 2 days and this has only been chores and work."

"She is busty cuddly suction is great made with high quality materials"

"The weight, look, and feel of the doll are all incredible! The length and thickness of the torso are perfect for cuddling. I'll be sleeping good every night with this!

I had a minor issue with the included storage bag and reached out to them and they offered to replace it for free for me! Top quality customer service!"