Not Ready for Prime Time
"Only good news I can offer is that the hardware seems sound, generally speaking, and the KlicLok system works well. From there is it all downhill (but, most of what we feel is negative about this unit could be fixed via software).
The base, in our opinion, is not stable. Due to the way it is designed, the bars that sit on the floor, and are perpendicular to the machine's thrust vector, are able to move and can twist dangerously such that the unit could fall over. To be fair, while we witnessed the bars/feet twisting, our unit did not fall over. It stayed a constant point of concern for us during our play, detracting from our fun. The Servok is heavy, so it falling over could be dangerous.
The software is... bad. Where to begin... It's non-intuitive (really, the app should speak for itself, but they do have an online manual that explains the high-level items. Really had a hard time understanding what to do. And you MUST be careful, because the machine could hurt someone if it suddenly and unexpectedly extends. This happened to us several times, but thankfully no harm came to anyone. Specifically, it was unclear how to create new 'scripts' effectively, or how to edit them once created. As best we could figure, we had to manually do what we wanted, pray that we did it right, and then save it. Also, as far as we can tell, there is no way to edit the scripts. I mean, we see the edit option, but we could not figure out how to use it. They only off three insertable "min-scripts" (my term) that you can insert into your own. But the insertion of these scripts, their placement, and our ability to edit anything was totally unclear. And this is not something we felt was going to get better with use/experience. We ae either lacking understanding, or the software is lacking capability.
The remote control is not really useful. I'm not even really sure what it does. I can start the unit moving, pause it, and switch modes. But I have no idea what the modes are or how many of them there are. There is no way to control the stroke depth using remote (which is why anyone pays the big bucks for the Servok). So, unless your vagina/rectum can fully absorb the machine's ~6" stroke depth (ranges from .67" to 6.7"), it's likely going to be fully coming out of you before *trying* to go back in. To be fair, we did not spend a lot of time with the remote, as flying blind (meaning no documentation on the modes) is irritating, and so we hoped that the App would bring us greater insight. (it did, but it also brought other grief, as explained above)
One problem we had was worrying about how far the unit could extend. It says that the maximum stroke extension is 6.7 inches. I have no reason to doubt their veracity, but we didn't measure it. Understanding just how far it might extend is a safety concern. We were able to determine the point of maximum extension, but most of the scripts seem to use the unit at the shallower end of the stroke length. Well, that's disconcerting. You use a script and all seems well, and then the unit fully extends suddenly and you've now got internal bleeding as well as a new orifice. For the scripts, you can just run a program first to check it out. However, I am concerned that the original author could subsequently edit a script, potentially inserting a deeper stroke, and we'd be none the wiser until we used it. I mean, from a safety perspective, in my opinion, all scripts should have been programmed from the deepest stroke back, rather than the shallowest stroke out. Although, even this presents a safety concern, as the unit could pull back so far that the dildo retracts fully and then when it presses forward again, it may not find its way safely back into the same hole. For us, what we want is to get set up, understand our minimum and maximum stroke depth, and be able to set that via the app. Then, no matter how a script is programmed, or even if we're doing it manually, the unit knows those are its minimum and maximum end-stops for that session.
The unit can be noisy. If you keep it on highest smooth setting (10) it is tolerable, but anything below level 5 and it's VERY noisy.
If they fix the software (the app) then this goes from a 3 to a 4 or 5. But they must fix the software, I can't recommend the unit otherwise. The real *gain* of the Servok is the dynamic adjustable stroke length. But at this time, I wish I'd have just gotten one with a stroke length I could set at a fixed length, because then I'd know I wouldn't be running the risk of having to explain to the ER nurse how I now have a second rectum.
I want to like this unit HiSmith, and to be a proponent of it. But you['ve got to improve that software. And how about putting in limiters that allow users to set minimum and maximum stroke depth? Then it can be dynamic within those limits."
